Privacy Policy
Last updated : 2 June 2026
About Us
Ylseoul recognizes the importance of protecting the personal information we may collect from customers, users, visitors and any other individual or entity ("Users", "you", or "your"). This Privacy Policy applies to data collection and privacy practices of Ylseoul and when we collect personal information through your use of the website, the mobile application, and other Ylseoul-related sites where this Privacy Policy is located, through our social media pages that we control, through email messages that we may send to you, when you reach out to us via email or a phone call, when you purchase a ticket(s), or when you attend an event set up through our Organizer platform (the "Services"). Please note that this Privacy Policy excludes services that state that they are offered under a different privacy policy.
Ylseoul is the data controller of the personal information of our visitors accessing and using the Sites and Services.
What information do we collect
We may collect and process the following information about you.
Information you give us. You may give us information when you register with our Services or by communicating with us by chatbot online or by phone, email, social media or otherwise. This includes information you provide when you create a customer account, use our services, provide us with identification information required to verify your identity or in connection with the issue of your tickets, provide us with feedback, participate in surveys, when you report a problem with our Services, in the context of promotions (including prize draws), when you participate in a community board discussion chat, or when you otherwise correspond with us.
The information you give us may include your name, address, email address, phone number, date of birth, copies of formal identity documents such as your passport or ID card, business seller information, tax identification number and credit or debit card details. It may also include information you provide us when creating a profile on Ylseoul, which may include a profile picture and access to your camera and/or photo library (if you choose to enable this service on your computer or device). We may monitor or record telephone conversations, chats, or other communications between you and us.
Contract data.
This is general information that is collected from our contractual partners (if they are natural persons) or our contractual partners' employees and other contact persons. This includes information about the type of contract, date of conclusion of the contract, duration of the contract, contractual services, data that was collected during the period leading up to the conclusion of the contract, information required or used for processing (e.g. information regarding invoicing), financial data (e.g. about reminders and debt collection).
Physical Location.
We may use your device’s physical location to provide you with personalized location-based services and content. We may also disclose your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you do, we and/or our marketing partners may not be able to provide you with the applicable personalized services and content.
Information collected from cookies.
We and our service providers collect information about your use of our Services using cookies. For information about our use of cookies and how to accept, decline or turn them off please read our Cookies Policy.
Your browser settings may allow you to transmit a “do not track” signal or “opt-out preference” signal regarding the collection of your information when you visit various websites. Our website recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will honor your request only for the browser or device that sends the GPC signal. When you log into your account, the opt-out will extend to your account as well. If you do not have an account or are not logged into your account, your request to opt out through the GPC will not apply to any account information. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/.
Information collect from other source.
We may also obtain personal information from other sources and combine that with personal information we collect directly. For example, we may collect personal information about you from third parties, including but not limited to our partners, identity verification services, fraud detection service providers, mailing list providers, and publicly available sources.
When you buy tickets from third-party e-commerce sites, the third party site will send us information such as your contact and billing details and information about your ticket purchase for us to allocate tickets to you.
How do we use your information
We use your Personal Information in ways that are compatible with the purposes for which it was collected or authorized by you, including for the following purposes:
To present, operate or improve the Site and Services, including analysis of Site activity;
To inform you about Services and products available from TickPick;
To authorize access to our Sites and Services;
To validate your identity or verify communications from you;
To offer and administer programs;
To customize or tailor your experience of the Services;
To communicate about, and administer your participation in, special programs, surveys, contests, online campaigns, online programs, sweepstakes, prize draws and other offers or promotions;
For marketing purposes, including but not limited to, facilitating interest-based advertising, creating custom audiences to target online and mobile advertising;
To improve our customer service, conduct customer satisfaction, market research, and quality assurance reviews;
To respond to and support users regarding their use of the Sites and Services;
To comply with all applicable legal requirements;
To investigate possible fraud or other violations of our Agreement or this Privacy Policy and/or attempts to harm our users or visitors.
How and with whom We Share Your Data
We may, directly or indirectly through third party entities around the world, process, store, and transfer the information you provide, including your Personal Information, as described in this Privacy Policy. By submitting your information and Personal Information using the Sites, you agree to this transfer, storing or processing. We will take all steps necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy.
We disclose your information to the following third parties in our legitimate interest to run an efficient business and, where relevant, to perform a contract with you. To the extent required by applicable law, we will seek to obtain your consent before the disclosure:
Our affiliates (including our subsidiaries), for the purposes described in this Privacy Notice.
Other users and ticket sellers in order to enable them to verify your identity and/or provide you with tickets you have bought through our Services (e.g. for the purposes of posting your tickets to you). Buyers may see information about the seller in certain cases, e.g. where included as a return address on the ticket shipment.
Our business partners, financial institutions and credit agencies, for the purposes described in this Privacy Notice.
Partner teams, venues, artists, leagues or other third parties involved in the event for which you sell or buy a ticket.
Our third party service providers, to facilitate services they provide to us, such as website hosting, data analysis, payment processing, order fulfilment, return authorization, fraud prevention, information technology and related infrastructure provision, customer service (including through AI chatbots) or related benefits (including special promotions), email delivery, auditing, and other services. In particular, if you use our chatbot, the chatbot will share the contents of your chat with third-party providers who provide AI and data storage services to enable the chatbot to interpret and answer questions. You do not have to provide your personal data to us when using this service, but if you choose to do so, your personal data will be shared with those third-party providers.
Third party sponsors of sweepstakes, contests, and similar promotions for the purposes providing and administrating such promotions.
By using the Services, you may elect to disclose your personal information. When you connect your Services account to your social media account, you will share information with your friends associated with your social media account, with other users, and with your social media account provider. By doing so, you authorize us to facilitate this sharing of information, and you understand that the use of shared information will be governed by the social media provider’s privacy policy.
Data Security
No method of internet transmission or electronic storage is fully secure. While we use reasonable efforts to protect personal information, we cannot guarantee its security. If we are required to inform you about a security incident, we will do so electronically, in writing, or by phone, as the law permits. Some of our websites permit you to create an account. You are responsible for selecting a unique and complex password and keeping it confidential.
You are responsible for any access to or use of your account by someone who has obtained your password, whether or not you approved of such access or use. Notify us of unauthorized use of your password or account immediately.
Third party services
This Privacy Notice does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.
In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any personal information you disclose to other organizations through or in connection with the Apps or our Social Media Pages.
User Rights & Choices
Certain jurisdictions have specific legal requirements and grant privacy rights with respect to Personal Information, and we will comply with restrictions and any requests you submit as required by applicable law.
You or, depending on your state of residence, your authorized agent may submit a request regarding your Personal Information by:
Updates to the Privacy Policy
The “LAST UPDATED” legend at the top of this Privacy Notice indicates when this Privacy Notice was last revised. We will indicate on our Websites when our Privacy Notice has been updated, including by updating the date of this Privacy Notice. If we make material changes to the way in which we use information we collect, we will use reasonable efforts to notify you (such as by emailing you at the last email address you provided us, by posting notice of such changes on the Services, or by other means consistent with applicable law) and will take additional steps as required by applicable law. If you do not agree to any updates to this Privacy Notice, please do not access or continue to use the Services
Data Retention
We retain your information for no longer than is necessary for fulfilling the purposes set out in this Notice and your information will be stored securely as long as we have it. The retention period is dictated by a number of factors, such as the type of information, the purpose for which the information was collected, the legal basis we rely on for processing, statutory requirements, industry guidelines, and our legitimate interests in providing the Services safely and securely and with integrity.
Contact us
If you have any questions, comments or concerns about this Privacy Policy, please contact us:
Ylseoul LLC
Attn Privacy policy inquiry
225 W 34th Street #1708
south kurian 10122 U.S.A