Cookie Policy

What Are Cookies?

Cookies are small text files that are stored on your device (such as your computer, mobile phone, or tablet) when you visit a website. These files contain information that helps the website recognize your device and remember certain details about your visit. For example, cookies can store your login status, language preference, and browsing activity, so you don’t have to re-enter the same information every time you move between pages or return to the site later.

In a K-pop ticketing platform like ours, cookies play an important role in making the experience smoother and more personalized by remembering your interests, the events you viewed, and your ticket selection progress. They also help improve website performance and allow us to understand how users interact with different pages. Importantly, cookies do not directly access or store sensitive information such as your password or payment details; instead, they simply help improve functionality, security, and overall user experience while you browse and book tickets.

Why do we use cookies?

We use cookies and similar technologies to provide a secure, efficient, and personalized experience for our users. Some cookies are essential for the proper operation of our website, allowing users to browse events, access their accounts, purchase tickets, and complete transactions securely. These are known as essential cookies and are necessary for the platform to function correctly.

Other cookies help us understand how visitors interact with our website, including which pages are viewed most often and how users navigate through our services. This information allows us to improve website performance, enhance user experience, and deliver more relevant content related to K-Pop concerts, fan meetings, festivals, and other events.

We may also use analytics and marketing cookies to measure the effectiveness of our campaigns, remember your preferences, and provide personalized recommendations based on your interests. In some cases, trusted third-party service providers may place cookies on our website to support analytics, performance monitoring, and other operational functions.

By using our platform, you help us create a better ticketing experience while maintaining the security and reliability of our services.

Types of Cookies We Use

Duration of cookies stored on your device

Cookies may remain on your device for different periods of time depending on their purpose and functionality. Some cookies are automatically deleted when you close your browser session, while others remain on your device for a longer period to remember your preferences and improve your future experience on our platform.

Session Cookies are temporary cookies that exist only during your browsing session. They are automatically removed when you close your browser and help support essential website functions such as navigation, account access, and secure transactions.

Persistent Cookies remain stored on your device for a specified period after your browsing session ends. These cookies help remember your preferences, login settings, language choices, and previous interactions with our platform, making future visits more convenient and personalized.

The retention period for each cookie may vary based on its purpose, legal requirements, and operational needs. Once a cookie reaches its expiration date, it is automatically removed from your device unless you delete it earlier through your browser settings.

Cookie management

You have the right to control how cookies are used on our platform. Most web browsers automatically accept cookies, but you can choose to modify your browser settings to block, restrict, or delete cookies at any time. You may also manage your cookie preferences through our Cookie Settings panel, where available. This allows you to choose which categories of non-essential cookies you would like to enable or disable based on your preferences.

Please note that Essential Cookies are required for the proper functioning of our website and cannot be disabled. These cookies support important features such as account access, ticket purchases, payment processing, security protection, and website functionality.

If you choose to disable certain cookies, some features of our platform may not work as intended. For example, personalized recommendations, saved preferences, account-related functions, and certain website features may become limited or unavailable.

How often will you update this Cookie Statement?

We may update this Cookie Statement from time to time to reflect changes in our services, technology, legal requirements, or business practices. As our platform evolves and new features, tools, or partnerships are introduced, we may revise this statement to ensure that it accurately explains how cookies and similar technologies are used.

Where Can I get further information?

If you have any questions about this Cookie Statement, our use of cookies, or how we collect and process information through our platform, please contact us using the details provided below. Our team will be happy to assist you with any questions regarding cookie preferences, privacy concerns, or data-related inquiries.